To mitigate this, however, they have put in place a reliable customer support team easily accessible both online and via phone. It only becomes a little overwhelming when you need to integrate many apps and other third-party applications. The initial setup of Dropbox is fairly simple. This makes it easy for the customers to navigate these systems and review their journey at their own pace. With the ability to cater to varied customers ranging from freelancers, small, medium, and large businesses, the two companies have thought through their customer support strategy.įrom the knowledge-based community forums, phones, and email support available, customers enjoy additional walk-throughs via video tutorials. Interestingly, both Dropbox and Carbonite are customer-centric companies. SecurityĬarbonite leads in the security aspects with 28-bit military-grade encryption and the use of RAID 6 redundant storage, whereas Dropbox has 256-bit AES encryption, allows for Two-step user verification but largely lacks in encryption key customization. Dropbox had a significant change by letting their file-syncing services be even offline. The backup speed is so terrible it can be a possible deal breaker if you need fast access to your stored data.ĭropbox speed is exceptionally high but look out for network congestion and bandwidth which can greatly impact how fast your files are shared and synced.Ĭarbonite has both mobile and web access with the limitation that these features are only active when your internet is on.
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